Services Coffee machine installation, servicing and repairs
Professional and Comprehensive Coffee Machine Service. Wide Range of Repairs and Solutions for Commercial users.
As well as offering an excellent range of hot drinks machines, Caffeica also offer a full service and repair package. This involves one of our trained service engineers installing your new coffee machine at an appropriate time that suits you. During installation, the engineer will fit and connect a water blocker, non-return valve and a pressure reducer. These are essential safety features that comply with the Water Industry recommendations. Upon installation, the engineer will demonstrate the use of the machine and provide an operator maintenance demonstration: this will show you how to carry out basic cleaning routines.
It is also advised to opt into our Technical Maintenance Cover. This policy will give you peace of mind that your drinks machine is protected and that you will receive continuous optimum performance from your machine. With this service, there is no limit to the amount of phone support that you will receive from Caffeica. If our technical support team cannot resolve the situation, we will send an engineer as soon as possible to deal with any queries on site. Moreover, this policy includes all labour and warranty parts (conditions apply), and a full, annual service on your machine.
Highlights
- FULL SERVICE
- Assessing each component of your machine
- Complete de-scaling using industrial grade products, deep cleaning
- Calibrating
- Replacing obsolete elements and lubricating them.
Caffeica have made a world of difference to our team... Not only is the quality of the coffee excellent, but from initial enquiry to installation the process has been 'smooth'! The machines are easy to use and super quick, there is no queuing for the morning cup of coffee.
Caffeica have supplied the coffee machines for our office and meetings rooms for over 5 years now and we have been delighted with the quality of the coffee machines and also the service we receive from the company each week. We highly recommend Caffeica for value for money and customer service.
Although the coffee machines are a new feature for us at Venner Shipley LLP, I must admit that it's a joy to get a great cup of coffee at the press of the button. Also, the personal service provided by the staff and maintenance team at Caffeica is second to none.
We switched to using Caffeica when we moved to our new offices just over a year ago, and we have never regretted that decision. Having suffered a great deal from poor product and service reliability from our previous supplier, Caffeica have provided a welcomed relief.
“We have been using Caffeica for a few years now and have been pleased with the quality of their machines, and particularly the customer service of which the experience has only been positive”.
We are very happy with the service provided. The new coffee machine in the crew lounge, is a winner! The flight crew love the bean to cup and different coffees offered and this really works with the constraints we have ( no running water) The service offered by our weekly engineers is really helpful , they are very knowledgeable about the products and our situation. Keep up the good work 😊
